Refund policy


Shipping Policy

I am more than happy to help if your order is late, 
but I do not accept responsibility for parcels that are missing after delivery.


Cancellation & Refund Policy

You may cancel your order up to the time of dispatch.
Please contact me ASAP if you need to cancel your order.

If for any reason you are not completely happy with your order,
please contact me with your order details and let me know why.
I am more than happy to help. 


Rakkaani Crystals adheres to the Australian Consumer Laws in regards to refunds and returns.
We are not required to provide a refund due to change of heart.

We encourage you to be absolutely sure before you commit to purchase.

If you receive an incorrect or damaged item please contact me ASAP
with your order details and pictures of the incorrect or faulty item.

I am more than happy to help in providing a refund or replacement.

I provide detailed photos of all my crystals.

The only editing I do to the photos is to correct lighting to make them look as true to life if necessary.
Sizing will be listed in the item description.
Smaller pieces will have at least one image of a hand holding it to show size.
I am happy to provide more photos/videos at your request.